![]() ![]() I have been an Xfinity customer for over 12 years. I would never recommend Xfinity Mobil and will switch when my contract is up, and I will not go back to this store. Another customer in-store commented about the disrespect I was shown. People in this store are very disrespectful. After the first person would not deal with me and the issue, the second person (after speaking with the manager) also said there was nothing they could do and when I replied that I was going to file a complaint, he mocked me as I was leaving the store. The person who waited on me was more interested in telling me there was nothing wrong with the phone than listening to my problem. Upon the second visit they replaced the Sims cards in both phones and I was told that if the Sims card didn't fix the problem, it was an issue with the phone and to come back. ![]() Apps not loading and people saying they can't hear or the phone cuts out. I have had trouble with my two phones on Xfinity Mobile since getting them in August 2022. If you have any other option choose it instead. Unfortunately, I'm stuck with this horribly run company that has no technical knowledge or ability to manage their network. If there were ANY other internet service provider that runs service to my house, I would switch. No one is competent enough to fix my problem, and every time I try to get ahold of someone, I spend at least 30 mins on the phone waiting or doing meaningless troubleshooting steps that I know will not work. They tell me there is no problem, leave, and then I have the same problem again. They have sent technicians to my house multiple times. This adds 10 minutes to the process, every single time, and it rarely fixes the issue. Every time, they force me to restart my modem before I'm even allowed to speak to someone. Cumulatively, I've spent probably a dozen hours trying to get ahold of, or speaking to, Xfinity reps to fix this. It's not a big deal until I or my kids are in the middle of a work or school meeting and we get cut off. My internet goes out every day for about 10 mins, multiple times a day. This lifts it up to 2 Stars in my opinion. Nevertheless, the first contact to customers should can be optimzed. Update: one day after my comment here, i got a call of xfinity with an excuse and i get a refund. Therefore I find it a very weak performance it represents for me an abuse of a position of power! In my opinion, this has nothing to do with customer service! For me, never again Xfinity. They also didn't try to ask the technician to confirm my statement. They would give me a 50% discount on their error! Isn't that a great offer! Even the superwiser didn't acknowledge the error on Xfinity's part. Guess what happened? I was billed for the cost of the tech service ($100). I asked him a few times if there was anything I could have done to get my service working. He said it was not activated properly by his colleagues. Xfinity had to activate my modem so I could install. #Xfinity chat install#I bought internet at home and opted for "bring your own" to install it myself, and of course I signed that if I needed help with the installation I would have to use and pay for the professional installation service. ![]() I have never been tricked and deceived like this before. Hello, I am from Germany and just moved here. I would call it fraud, if xfinity would insist on the charge, which they didn"t. ![]()
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